Get your hands off my... data! Employer's request for biometric data deemed unlawful
Is it lawful and reasonable for your employer to ask you for your fingerprint? And if you don’t want to give it to them, can they dismiss you?
As with many directions to employees, what’s considered reasonable or not depends. However, if compliance with a request for your fingerprint leads to a breach of privacy legislation, it’s likely that you can tell your employee (politely, of course) to keep their hands off your biometric data, without losing your job.
Employees have a general duty to obey lawful and reasonable directions from their employer. What constitutes a “reasonable direction” will depend on the circumstances of each case. This includes, among other things, the nature of the employment relationship, the terms of the employment agreement, the method by which the direction is given, and the usual or customary practices in the workplace.
The reasonableness of an employer’s direction may also be impacted by the consequences to the employee of responding to the direction. Relevantly, a direction may be unreasonable or unlawful if it requires the employee to provide personal information in circumstances that would constitute a breach of privacy (or other) legislation.
In February, we discussed whether employees have a right to remain silent, in circumstances where an employer directs an employee to answer specific questions. A recent decision handed down by the Full Bench of the Fair Work Commission has provided some additional guidance on what is a lawful and reasonable employer direction (HRM initially wrote about the decision here). The decision arose in circumstances where the relevant employee refused to consent to the collection of and provide the requested information to his employer. The information was his fingerprint.
In the first instance, the employee refused to use biometric scanners. The scanners were introduced for registering employee attendance and tracking shift times. The question before the Commission was whether this constituted a failure to follow a lawful and reasonable direction, justifying dismissal. On appeal, the Full Bench called into question the lawfulness and reasonableness of the employer’s direction.
The employee (Lee) was employed by Superior Wood, which operates two sawmills in Queensland. At first instance (see Lee v Superior Wood Pty Ltd  FWC 4762), it was held that the dismissal of Lee, who repeatedly refused to use biometric scanners that were introduced for registering attendance and tracking shift times at his worksite, was not unfair.
In refusing to use the biometric scanners, Lee raised concerns with Superior Wood about using the scanner, including that he believed that using the scanner could result in his fingerprint being used by “unknown individuals and groups, indefinitely“. Despite extensive discussions between Lee and Superior Wood, the issue could not be resolved. At question was whether the method of collection of Lee’s fingerprint was in breach of the Privacy Act 1988 (Cth).
Superior Wood directed Lee to consent to the workplace policy requiring collection of the biometric data, and consequentially to having his data collected. Superior Wood informed Lee that if he did not consent to the policy, and he failed to comply with the policy, he would likely be dismissed.
The Commissioner at first instance noted that biometric data was sensitive information under the Privacy Act, which applied to Superior Wood, and required it not to collect Lee’s information unless he consented to its collection. The Commission also observed that it was reasonably necessary for Superior Wood to collect the biometric data for its functions or activities. Superior Wood did not inform its employees that the scanners collected their sensitive information, or discuss with them its obligations in handling their sensitive information. It merely informed them that the scanners were being introduced and that they would be required to use them.
While it was observed that there may have been a breach of the Privacy Act, the Commission at first instance did not render the policy unlawful — simply the manner in which Superior Wood went about trying to obtain consent may have constituted a breach of the Privacy Act. The Commission said that any such breach may be a matter that could be referred to the Australian Information Commissioner and Privacy Commissioner.
Lee was entitled to withhold his consent, which he did, but doing so meant that he had failed to meet a reasonable direction from Superior Wood to implement a fair and reasonable workplace policy. Superior Wood dismissed him as a consequence of failing to follow a lawful and reasonable direction. Because Lee failed to follow a lawful and reasonable direction, his dismissal was not unfair.
Lee appealed the first instance decision (see Lee v Superior Wood Pty Ltd  FWCFB 2946). In the appeal, the Full Bench of the Fair Work Commission found that the direction given to Lee to consent to the solicitation and collection of his biometric datawas unlawful because it was inconsistent with the Privacy Act — Lee was entitled to refuse to follow the direction because it was unlawful and unreasonable. The Full Bench also determined that the introduction of the scanners was not reasonably necessary for Superior Wood’s functions or activities.
Accordingly, there was no valid reason for Lee’s dismissal. The Full Bench determined that Superior Wood’s dismissal of Lee was unjust, and that he had been unfairly dismissed. Lee’s remedy, if any, will be determined by the Commission at a later time.
The Full Bench decision is a reminder to employers that directions to employees must be lawful and reasonable. If not, dismissal of an employee for failing to follow an unlawful or unreasonable direction will likely be unfair. A direction will also be unlawful if its fulfilment violates a law or an employee’s legal right.
Before issuing a direction to an employee, employers should consider whether the direction is within the scope of the employment, having regard to the business and employee’s usual duties.
However, even if a direction falls within the scope of the employer’s business and employee’s duties, it will still be unreasonable if it is unlawful. In an increasingly digital world, employers should be careful in collecting and storing their employees’ sensitive information.
This article is part of a regular employment law column series for HRM Online by Workplace Relations & Safety Partner Aaron Goonrey and Lawyer Isabel Hewitt. It was first published in HRM Online on 31 May 2019. The HRM Online version of this article is available here.
All information on this site is of a general nature only and is not intended to be relied upon as, nor to be a substitute for, specific legal professional advice. No responsibility for the loss occasioned to any person acting on or refraining from action as a result of any material published can be accepted.