Adding value to our clients
We developed and launched a sophisticated online file management system for a key client.
The system gives our client electronic access to all our files, documents and correspondence, as well as allowing them to provide instructions electronically. It also captures data according to a set of agreed KPIs, and this information is available to our client in real time via the system's reporting function.
We are currently this client's only panel firm to offer such a service.
The benefits of this system to our client include:
- Access to all files and KPI reporting information at any time
- Ability to track instantly the progress of any given matter
- Complete transparency of legal work undertaken by us
- Retaining supervisory control over their files
- Ability to monitor our management of the KPIs at the click of a button
- Audit their own files, without the need to physically attend our office