Client success story
We were appointed to draft and implement an entire business compliance program for a large multinational retailer. Our client had provided undertakings to the ACCC arising from an inadvertent breach of the Trade Practices Act (now the Competition and Consumer Act).
We recommended taking a "holistic" business approach, so that risks across the business were addressed, rather than simply implementing a compliance program to address the Trade Practices Act issues.
Using the process under the Australian standard for risk management, we worked closely with senior management to devise a program that was practical, avoided red tape, added efficiencies and value to business processes and complied with the undertakings given to the ACCC. The implementation was achieved ahead of schedule and satisfied the ACCC's requirements.
The compliance program included a compliance policy statement, compliance monitoring and customer complaints handling procedure. This has led to reduced risks in the business and for the Board, as well as creating greater customer satisfaction. The process is now an everyday part of our client's business.