On 10 December 2026, automated decision-making transparency obligations under the Privacy Act 1988 (Cth) (Privacy Act) will come into effect.
The Australian Consumer Law (ACL) protects consumers from misleading or deceptive conduct and unconscionable conduct. Front-line customer service has always been a high-risk area for businesses, particularly where consumer rights...
AI-powered note-takers are quickly becoming an important productivity tool. While these tools offer efficiency and convenience, risks may arise when AI-generated notes are produced in regulatory investigations or commercial disputes.
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